Stay supported long after go-live.
ICS keeps your applications, platforms and infrastructure monitored, maintained and supported under SLA-based service contracts.
Your systems need people who know them.
Delivery is the start of the relationship. ICS provides managed services and technical support after implementation, with on-the-ground support and full operations and maintenance programmes.
Service resources scale with your signed contract and your service demand.
What you get from ICS.
- 01
Application and platform support
Help for the systems your teams use every day.
- 02
GIS and AI solution support
Support for your spatial and AI solutions.
- 03
Service desk and incident management
One place to report problems and see them resolved.
- 04
Monitoring and system administration
Your systems watched and kept in order.
- 05
Corrective and preventive maintenance
Fix problems and prevent the next ones.
- 06
Software updates and enhancements
Your applications kept current and improved over time.
- 07
Cloud, hosting and deployment support
Help with where your systems run.
- 08
Performance monitoring
Early visibility of slowdowns and limits.
- 09
Remote and on-site technical support
Help from a distance or at your location.
- 10
SLA-based service contracts
Service levels agreed and written down.
- 11
24/7 operations
Monitoring, SLAs and continuous improvement.
Support for everything ICS delivers.
Managed services cover applications, GIS, AI and infrastructure, so one team stays accountable after go-live.
Artificial Intelligence & Data Solutions
Turn information into action. Assistants, forecasting, document processing and automation that start as a proof of concept and grow into configurable products.
Discover more →Geospatial Intelligence
Put every asset on the map. GIS, satellite imagery, GeoAI and digital twins give your teams the location intelligence behind planning, utilities and smart-city work.
Discover more →Software Engineering & Digital Platforms
Software shaped around your processes. Portals, workflow and case-management systems, citizen services and dashboards, built and released by one team.
Discover more →ICT Infrastructure & Systems Integration
Build on solid ground. Network and computing infrastructure, plus the integration of your applications, data and cloud, with Dell Authorized Service Partner backing.
Discover more →Tell us what you need supported.
Share your systems and service expectations, and our experts will help you define the right service.
Talk to Our Experts